/* ==========================================================================
   KYRO enterprise theme
   Neutral grey surfaces, charcoal header, orange kept for primary actions and
   highlights only, and compact spacing. Loaded after theme.css and changes
   presentation only: no markup or behaviour depends on it.
   ========================================================================== */

:root {
    /* #C2410C: white text on it is 5.18:1 (WCAG AA 4.5:1); the lighter #F97316 was 2.80:1 */
    --kt-accent: #C2410C;
    --kt-accent-strong: #9A3412;
    --kt-accent-bright: #F97316;   /* decoration only (bars, dots), never text or a fill under text */
    --kt-focus: #1C2430;           /* focus outline: 15.6:1 on white, 3:1 or more on every light surface */
    --kt-input-border: #8A94A6;    /* 3.06:1 on white, the 3:1 non-text minimum */
    --kt-ink: #1C2430;
    --kt-body: #475467;
    --kt-muted: #667085;
    --kt-dark: #1C2430;

    --kt-page: #F6F7F9;
    --kt-tint: #F2F4F7;          /* neutral fill for hovers, chips and table heads */
    --kt-border: #E1E5EA;
    --kt-border-soft: #ECEFF3;
    --kt-radius: 8px;
    --kt-radius-sm: 6px;
    --kt-shadow-hover: 0 1px 2px rgba(16, 24, 40, 0.06);
    --kt-transition: background-color 0.15s ease, border-color 0.15s ease, color 0.15s ease;

    --kt-page-pad: 32px;
    --ke-header: 56px;
}
@media (max-width: 1199.98px) { :root { --kt-page-pad: 20px; } }

body { font-size: 14px; }
.kyro-page { padding-top: 20px; padding-bottom: 40px; }

/* ── Header: one charcoal bar ───────────────────────────────────────────── */
.kyro-topbar { display: none; }
header.kyro-navbar { background: var(--kt-dark) !important; box-shadow: none; }
.kyro-mainbar { height: var(--ke-header); }
.main-layout-container { margin-top: var(--ke-header) !important; }
@media (max-width: 991.98px) { .kyro-mainbar { height: var(--ke-header); } .main-layout-container { margin-top: var(--ke-header) !important; } }

.kyro-navbar .navbar-brand span { color: #fff !important; font-size: 1.05rem !important; letter-spacing: 0.02em; }
.kyro-navbar .navbar-brand svg { width: 20px !important; height: 24px !important; }
.kyro-navbar #hamburgerMenuBtn i { color: #D0D5DD !important; }

.kyro-mainnav { gap: 2px; }
.kyro-mainnav .nav-link {
    color: #C4CAD4 !important;
    font-size: 13.5px !important;
    font-weight: 500 !important;
    padding: 0 12px !important;
    height: var(--ke-header);
    display: inline-flex; align-items: center;
}
.kyro-mainnav .nav-link:hover { color: #fff !important; background: rgba(255, 255, 255, 0.06); }
.kyro-mainnav .nav-link.active { color: #fff !important; }
.kyro-mainnav .nav-link::after { left: 12px; right: 12px; bottom: 0; height: 3px; border-radius: 3px 3px 0 0; background: var(--kt-accent); }

.kyro-navbar #globalSearch {
    width: 200px !important; height: 34px; padding: 4px 32px 4px 12px !important;
    background: rgba(255, 255, 255, 0.08) !important; color: #fff !important;
    border: 1px solid rgba(255, 255, 255, 0.12) !important; border-radius: 6px !important; font-size: 13px !important;
}
.kyro-navbar #globalSearch::placeholder { color: #98A2B3; }
.kyro-navbar #globalSearch:focus { background: rgba(255, 255, 255, 0.14) !important; border-color: var(--kt-accent) !important; box-shadow: none !important; }
.kyro-navbar #globalSearch + i { color: #98A2B3 !important; }
.kyro-navbar .kn-bell { background: transparent !important; border-color: rgba(255, 255, 255, 0.16) !important; color: #E4E7EC !important; width: 34px; height: 34px; }
.kyro-navbar .kn-bell i { color: #E4E7EC !important; }
.kyro-navbar .dropdown-toggle::after, .kyro-navbar .fa-chevron-down { color: #C4CAD4 !important; }

/* ── Page heading: a plain title row instead of a banner ────────────────── */
.kyro-page-head {
    background: none; border: 0; border-radius: 0; overflow: visible;
    padding: 0 0 14px; margin-bottom: 18px !important;
    border-bottom: 1px solid var(--kt-border);
    align-items: flex-end;
}
.kyro-page-art { display: none !important; }
.kyro-kicker { font-size: 11.5px; letter-spacing: 0.07em; color: var(--kt-muted); margin-bottom: 4px; }
.kyro-page-title { font-size: 22px !important; letter-spacing: -0.2px !important; margin-bottom: 2px !important; }
.kyro-page-sub { font-size: 13.5px !important; color: var(--kt-muted) !important; max-width: 820px; }
.kyro-page-actions { gap: 8px; }
.kyro-page-actions.mt-4 { margin-top: 12px !important; }
.kc-hero { align-items: center; }
.kc-hero__avatar { width: 44px !important; height: 44px !important; }

/* ── Buttons and inputs ─────────────────────────────────────────────────── */
#mainContent .btn, .modal .btn { border-radius: 6px !important; font-size: 13.5px !important; font-weight: 600 !important; box-shadow: none !important; }
#mainContent .btn:not(.btn-sm), .modal .btn:not(.btn-sm) { padding: 7px 14px !important; }
#mainContent .btn-primary, .modal .btn-primary { background: var(--kt-accent) !important; border-color: var(--kt-accent) !important; color: #fff !important; }
#mainContent .btn-primary:hover, .modal .btn-primary:hover { background: var(--kt-accent-strong) !important; border-color: var(--kt-accent-strong) !important; }
#mainContent .btn-outline-primary, .modal .btn-outline-primary,
#mainContent .rc-actions__view {
    background: #fff !important; border: 1px solid #CFD4DC !important; color: var(--kt-ink) !important;
}
#mainContent .btn-outline-primary:hover, .modal .btn-outline-primary:hover,
#mainContent .rc-actions__view:hover { background: var(--kt-tint) !important; border-color: #B8C0CC !important; color: var(--kt-ink) !important; }
#mainContent .rc-actions__view { height: 30px; padding: 0 10px !important; font-size: 12.5px !important; }
#mainContent .rc-actions__icon { width: 30px; height: 30px; border-radius: 6px !important; }
#mainContent .form-control, #mainContent .form-select, .modal .form-control, .modal .form-select {
    border-color: var(--kt-input-border) !important; border-radius: 6px !important; font-size: 13.5px !important;
}
#mainContent .form-control:focus, #mainContent .form-select:focus, .modal .form-control:focus, .modal .form-select:focus {
    border-color: var(--kt-accent) !important; box-shadow: 0 0 0 3px rgba(249, 115, 22, 0.15) !important;
}
#mainContent .rc-toolbar .form-select, #mainContent .rc-toolbar .form-control { min-height: 34px; height: 34px; font-size: 13px; }
.form-check-input:checked { background-color: var(--kt-accent) !important; border-color: var(--kt-accent) !important; }
a, .kd-link, .rq-more, .cp-back, .doc-field__page, .kc-link { color: #B54708; }

/* ── Cards and panels ───────────────────────────────────────────────────── */
#mainContent .card:hover, #mainContent .aml-card:hover, #mainContent .kpi-card:hover { transform: none !important; box-shadow: none !important; border-color: var(--kt-border) !important; }
#mainContent .kd-panel { padding: 18px !important; }
.kd-panel__head { margin-bottom: 14px; }
.kd-panel__head h2, .rc-toolbar__title h2 { font-size: 15px !important; font-weight: 600 !important; }
.kd-panel__head .aml-subtitle, .rc-toolbar__title small { font-size: 12.5px !important; color: var(--kt-muted) !important; }
.kd-grid { gap: 16px !important; margin-bottom: 16px !important; }
.rc-toolbar { padding: 12px 16px; gap: 12px; }
.kd-panel--dark, #mainContent .card[style*="#1a1a1a"] { background: var(--kt-dark) !important; border-color: var(--kt-dark) !important; }

/* KPI and summary tiles */
.kd-kpis { gap: 16px; margin-bottom: 16px; }
.kd-kpi { padding: 14px 16px !important; border-radius: var(--kt-radius) !important; border-color: var(--kt-border) !important; }
.kd-kpi:hover { transform: none !important; box-shadow: none !important; border-color: #B8C0CC !important; }
.kd-kpi__icon { width: 40px !important; height: 40px !important; background: var(--kt-tint) !important; border-radius: 8px !important; }
.kd-kpi__icon img { width: 26px !important; height: 26px !important; }
.kd-kpi__label { font-size: 12.5px; }
.kd-kpi__value { font-size: 22px; letter-spacing: -0.2px; }
.rq-tiles { gap: 12px; margin-bottom: 16px; }
.rq-tile { padding: 12px 14px; border-radius: var(--kt-radius); gap: 2px; }
.rq-tile:hover, .rq-tile:focus-visible { box-shadow: none; border-color: var(--kt-accent); }
.rq-tile__label { font-size: 12px; }
.rq-tile__value { font-size: 22px; }
.rq-tile__note { font-size: 11.5px; }
.fp-summary strong { font-size: 16px; }

/* ── Tables: neutral head, tighter rows ─────────────────────────────────── */
#mainContent .table > thead th, #mainContent .table > thead td {
    background: #F9FAFB !important; color: var(--kt-muted) !important;
    font-size: 11.5px !important; letter-spacing: 0.05em;
    padding-top: 9px !important; padding-bottom: 9px !important;
}
#mainContent .table > tbody td { padding-top: 9px !important; padding-bottom: 9px !important; font-size: 13px; }
#mainContent .table-hover > tbody > tr:hover > * { background-color: #F9FAFB !important; --bs-table-accent-bg: transparent; }
#mainContent .rq-table td, #mainContent .fp-table td { font-size: 13px; }
.rc-customer { gap: 10px; }
.rc-customer__avatar { flex-basis: 30px; width: 30px; height: 30px; font-size: 11px; background: #EEF1F5; color: var(--kt-ink); }
.rc-customer__text strong { font-size: 13.5px; }
.rq-score { min-width: 38px; height: 26px; font-size: 13px; border-radius: 6px; }
.rq-rule { background: #EEF1F5; border-radius: 4px; font-size: 11.5px; padding: 2px 7px; }
.cd-chip { border-radius: 4px; font-size: 10.5px; padding: 2px 8px; }
#mainContent .badge { border-radius: 4px !important; }
.pagination .page-link { border-radius: 6px !important; font-size: 12.5px; }
.pagination .page-item.active .page-link { background: var(--kt-ink) !important; border-color: var(--kt-ink) !important; color: #fff !important; }

/* Lists and bars */
.kd-bars { gap: 10px; }
.kd-bars__row { font-size: 13px; margin-bottom: 4px; }
.kd-bars__track { height: 6px; background: #EEF1F5; }
.kd-bars__track span, .bp-item__bar .kd-bars__track span { background: var(--kt-accent) !important; }
.kd-list li { padding: 7px 0; font-size: 13px; }
.bp-item { padding: 10px 8px; gap: 16px; }
.bp-item.is-active { background: #FFF4EA; }
.bp-item__main strong { font-size: 14px; }
.bp-item__main small { font-size: 12.5px; }
.bp-item__num strong { font-size: 16px; }

/* ── Case page, documents, regulations, feeds ───────────────────────────── */
.cp-head { padding: 14px 18px; margin-bottom: 16px; border-radius: var(--kt-radius); }
.cp-head__title { font-size: 20px; }
.cp-head__avatar { flex-basis: 40px !important; width: 40px !important; height: 40px !important; font-size: 14px !important; }
.cp-grid { gap: 16px; margin-bottom: 16px; }
.cp-stack { gap: 16px; }
.cd-score { padding: 12px 14px; border-radius: var(--kt-radius); }
.cd-score__value strong { font-size: 26px; }
.cd-rules li { padding: 9px 12px; }
.reg-summary { padding: 10px 16px; }
.feed-actions { padding: 12px 16px; }
.doc-page pre, .reg-quote { font-size: 13px; }

/* ── Dashboard: compact "Take Action" ───────────────────────────────────── */
.kt-section-head, .kd-section-head { margin: 8px 0 14px !important; text-align: left !important; }
.kt-section-head h2, .kd-section-head h2, .kt-section-title { font-size: 16px !important; font-weight: 600 !important; margin: 0 0 2px !important; }
.kt-section-head p, .kd-section-head p, .kt-section-sub { font-size: 12.5px !important; margin: 0 !important; }
.kt-service-card { padding: 16px !important; border-radius: var(--kt-radius) !important; border-color: var(--kt-border) !important; }
.kt-service-card:hover { transform: none !important; box-shadow: none !important; border-color: #B8C0CC !important; }
.kt-service-card__icon { width: 36px !important; height: 36px !important; margin-bottom: 10px !important; }
.kt-service-card__icon img { width: 24px !important; height: 24px !important; }
.kt-service-card__title { font-size: 15px !important; }
.kt-service-card__text { font-size: 12.5px !important; margin-bottom: 12px !important; }

/* ── Dialogs ────────────────────────────────────────────────────────────── */
.modal-content { border: 1px solid var(--kt-border) !important; border-radius: 10px !important; }
.kx-modal .modal-header { padding: 14px 18px; }
.kx-modal .modal-title { font-size: 16px; }
.kx-modal .modal-body { padding: 16px 18px; }
.kx-modal .modal-footer { padding: 10px 18px; background: #F9FAFB; }
.kx-label { font-size: 12.5px; margin-bottom: 6px; }

/* Dashboard specifics */
.kd-welcome__art { display: none !important; }
.kd-welcome { padding-right: 0; align-items: flex-end; }
.kyro-section-head { margin: 8px 0 12px !important; text-align: left !important; }
.kyro-section-title { font-size: 16px !important; font-weight: 600 !important; margin: 0 0 2px !important; letter-spacing: 0 !important; }
.kyro-section-desc { font-size: 12.5px !important; color: var(--kt-muted) !important; margin: 0 !important; }

/* Links inside tables read as text until hovered; the row already says it is a link */
#mainContent .table a { color: var(--kt-ink); text-decoration: none; }
#mainContent .table a:hover { color: #B54708; text-decoration: underline; }

/* Periodic Reviews: its buttons and pills carry inline sizes from an older design */
#mainContent .kyro-page-actions .btn, #mainContent .kyro-page-head .btn {
    height: 34px !important; min-height: 0 !important; padding: 0 14px !important; font-size: 13.5px !important;
    border-radius: 6px !important; box-shadow: none !important; transform: none !important;
    display: inline-flex !important; align-items: center;
}
#mainContent .kyro-page-head .btn:not(.btn-primary) { background: #fff !important; border: 1px solid #CFD4DC !important; color: var(--kt-ink) !important; }
#mainContent #reviewsTable td { padding: 9px 16px !important; font-size: 13px !important; }
#mainContent #reviewsTable td span[style*="border-radius"] { padding: 2px 8px !important; font-size: 11.5px !important; border-radius: 4px !important; }
#mainContent #reviewsTable td div[style] { font-size: 13px !important; }
#mainContent .pagination .page-link, #mainContent .page-num-btn { min-width: 30px; height: 30px; padding: 0 8px !important; display: inline-flex; align-items: center; justify-content: center; }
#mainContent #pageSizeSelect { height: 32px !important; min-height: 0 !important; padding-top: 2px !important; padding-bottom: 2px !important; }

/* Kyro Chat */
.kc-hero__avatar { flex: 0 0 44px !important; width: 44px !important; height: 44px !important; border-width: 2px !important; }
.kc-hero__avatar img { width: 100% !important; height: 100% !important; object-fit: cover; }
.kc-instruction { font-size: 13.5px !important; color: var(--kt-muted) !important; margin: 0 !important; }
#mainContent .aml-btn {
    height: 34px !important; min-height: 0 !important; padding: 0 14px !important; font-size: 13.5px !important; font-weight: 600 !important;
    border-radius: 6px !important; box-shadow: none !important; transform: none !important; display: inline-flex !important; align-items: center; gap: 8px;
}
#mainContent .aml-btn-primary { background: var(--kt-accent) !important; border: 1px solid var(--kt-accent) !important; color: #fff !important; }
#mainContent .aml-btn-primary:hover { background: var(--kt-accent-strong) !important; }
#mainContent .aml-btn-secondary { background: #fff !important; border: 1px solid #CFD4DC !important; color: var(--kt-ink) !important; }
#mainContent .aml-btn-secondary:hover { background: var(--kt-tint) !important; }

/* ── Kyro chat widget (js/kyrochat.js): launcher + floating panel ───────── */
.kw { position: fixed; right: 24px; bottom: 24px; z-index: 1040; display: flex; flex-direction: column; align-items: flex-end; gap: 12px; }
.kw-launcher {
    width: 52px; height: 52px; border: 0; border-radius: 50%; background: var(--kt-accent); color: #fff; font-size: 20px;
    display: inline-flex; align-items: center; justify-content: center; cursor: pointer;
    box-shadow: 0 6px 18px rgba(16, 24, 40, 0.22); transition: background-color 0.15s ease, transform 0.15s ease;
}
.kw-launcher:hover { background: var(--kt-accent-strong); transform: translateY(-1px); }
.kw-launcher:focus-visible { outline: 3px solid rgba(249, 115, 22, 0.4); outline-offset: 3px; }
.kw-launcher.is-open { background: var(--kt-ink); }
.kw-panel {
    display: none; flex-direction: column; width: 400px; max-width: calc(100vw - 32px); height: min(620px, calc(100vh - 120px));
    background: #fff; border: 1px solid var(--kt-border); border-radius: 12px; overflow: hidden;
    box-shadow: 0 18px 48px rgba(16, 24, 40, 0.22);
}
.kw-panel.is-open { display: flex; }
.kw-head { display: flex; align-items: center; gap: 10px; padding: 10px 12px; background: var(--kt-dark); color: #fff; }
.kw-head__avatar { width: 32px; height: 32px; border-radius: 50%; object-fit: cover; background: #fff; }
.kw-head__text { flex: 1; min-width: 0; display: flex; flex-direction: column; line-height: 1.25; }
.kw-head__text strong { font-size: 14px; }
.kw-head__text small { font-size: 11.5px; color: #C4CAD4; }
.kw-icon { width: 30px; height: 30px; border: 0; border-radius: 6px; background: transparent; color: #D0D5DD; font-size: 14px; cursor: pointer; }
.kw-icon:hover, .kw-icon:focus-visible { background: rgba(255, 255, 255, 0.12); color: #fff; outline: none; }
.kw-icon[aria-pressed="true"] { color: var(--kt-accent); }
.kw-messages { flex: 1 1 auto; min-height: 0; max-height: none !important; height: auto !important; overflow-y: auto; padding: 14px 12px !important; background: var(--kt-page) !important; border: 0 !important; border-radius: 0 !important; margin: 0 !important; }
.kw-messages .kc-msg { margin-bottom: 10px; gap: 8px; }
.kw-messages .kc-msg-avatar { width: 26px; height: 26px; }
.kw-messages .kc-bubble { max-width: 86%; padding: 9px 12px; border-radius: 10px; font-size: 13.5px; box-shadow: none; }
.kw-messages .kc-bubble-bot { background: #fff; border: 1px solid var(--kt-border); color: var(--kt-ink); }
.kw-messages .kc-bubble-user { background: var(--kt-accent); color: #fff; border: 0; }
.kw-messages .kc-msg-text { font-size: 13.5px; line-height: 1.5; }
.kw-messages .kc-msg-time { font-size: 10.5px; margin-top: 4px; opacity: 0.7; }
.kw-messages .kc-case-details { margin-top: 8px; padding-top: 8px; }
.kw-messages .kc-reg-source p { font-size: 12.5px; }
.kw-composer { padding: 10px 12px 12px; border-top: 1px solid var(--kt-border); background: #fff; }
.kw-suggestions { display: flex; flex-wrap: wrap; gap: 6px; margin: 0 0 8px !important; padding: 0 !important; }
.kw-suggestions.is-hidden { display: none; }
.kw-suggestions .kc-suggestion { padding: 4px 10px; border: 1px solid #CFD4DC; border-radius: 999px; background: #fff; color: var(--kt-ink); font-size: 12px; cursor: pointer; }
.kw-suggestions .kc-suggestion:hover { background: var(--kt-tint); }
.kw-input { display: flex; align-items: center; gap: 8px; }
.kw-input input { flex: 1; min-width: 0; height: 38px; padding: 0 12px; border: 1px solid #CFD4DC; border-radius: 8px; font-size: 13.5px; color: var(--kt-ink); background: #fff; }
.kw-input input:focus { outline: none; border-color: var(--kt-accent); box-shadow: 0 0 0 3px rgba(249, 115, 22, 0.15); }
.kw-input button { flex: 0 0 38px; height: 38px; border: 0; border-radius: 8px; background: var(--kt-accent); color: #fff; cursor: pointer; }
.kw-input button:hover { background: var(--kt-accent-strong); }
@media (max-width: 575.98px) {
    .kw { right: 12px; bottom: 12px; }
    .kw-panel { width: calc(100vw - 24px); height: calc(100vh - 96px); }
}
@media print { .kw { display: none; } }

/* ── Administration (js/admin.js) ───────────────────────────────────────── */
.adm-tabs { display: flex; gap: 4px; margin: 0 0 16px; border-bottom: 1px solid var(--kt-border); overflow-x: auto; }
.adm-tab { padding: 8px 14px; border: 0; border-bottom: 2px solid transparent; background: transparent; color: #475467; font-size: 13.5px; font-weight: 600; white-space: nowrap; cursor: pointer; }
.adm-tab:hover { color: var(--kt-ink); }
.adm-tab.is-active { color: var(--kt-ink); border-bottom-color: var(--kt-accent); }
.adm-tab:focus-visible { outline: 2px solid var(--kt-accent); outline-offset: -2px; }
.adm-roles { display: grid; grid-template-columns: repeat(auto-fill, minmax(300px, 1fr)); gap: 16px; }
.adm-role { margin: 0 !important; }
.adm-role__head { display: flex; align-items: center; justify-content: space-between; gap: 8px; margin-bottom: 4px; }
.adm-role__head h3 { margin: 0; font-size: 15px; font-weight: 700; color: var(--kt-ink); }
.adm-role__purpose { margin: 0 0 12px; font-size: 13px; color: #475467; }
.adm-list { margin: 0 0 12px; padding-left: 18px; font-size: 13px; color: var(--kt-ink); }
.adm-list li { margin-bottom: 3px; }
.adm-list--limits { color: #475467; }
.adm-role-summary { padding: 10px 12px; border-radius: 8px; background: var(--kt-page); font-size: 13px; }
.adm-role-summary .adm-list:last-child { margin-bottom: 0; }
.adm-check { display: flex; align-items: center; gap: 8px; font-size: 13.5px; color: var(--kt-ink); }
.adm-check .form-check-input { margin: 0; }
.adm-error { margin: 12px 0 0; padding: 8px 12px; border-radius: 8px; background: #FEF3F2; color: #B42318; font-size: 13px; }
.adm-section-title { margin: 0 0 6px; font-size: 15px; font-weight: 700; color: var(--kt-ink); }
.adm-matrix th { font-size: 11.5px; white-space: nowrap; }
.adm-matrix td, .adm-matrix th { padding-top: 6px !important; padding-bottom: 6px !important; }
.adm-matrix td:first-child, .adm-matrix th:first-child { position: sticky; left: 0; background: #fff; min-width: 280px; }
.adm-yes { color: #067647; font-size: 12px; }
.adm-no { color: #98A2B3; }
.cp-qa-btn { margin-right: 6px; }

/* Panels reset their margins (theme.css); restore the gap where one is stacked on another */
#mainContent .kd-panel.mb-4 { margin-bottom: 16px !important; }
#mainContent .kd-panel.mt-4 { margin-top: 16px !important; }
#mainContent .kyro-page > .kd-panel { height: auto; }

/* ── My profile (js/profile.js) ─────────────────────────────────────────── */
.pf-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(320px, 1fr)); gap: 16px; align-items: start; }
#mainContent .pf-grid .kd-panel { height: auto; }
.pf-name { margin: 0; font-size: 16px; font-weight: 700; color: var(--kt-ink); }
.pf-row { display: flex; justify-content: space-between; gap: 16px; padding: 8px 0; border-top: 1px solid var(--kt-border); font-size: 13.5px; }
.pf-row span { color: #475467; }
.pf-row strong { font-weight: 600; color: var(--kt-ink); text-align: right; overflow-wrap: anywhere; }
.pf-steps { padding-left: 18px; font-size: 13.5px; }
.pf-steps li { margin-bottom: 8px; }
.pf-key { display: inline-block; margin-top: 4px; padding: 4px 8px; font-size: 14px; letter-spacing: 0.04em; background: #f4f1ee; border-radius: 6px; word-break: break-all; }
.pf-codes { padding: 12px; font-size: 14px; line-height: 1.7; background: #f4f1ee; border-radius: 8px; columns: 2; }

/* ── Case file panels (js/case-detail.js) ───────────────────────────────── */
.cp-note { margin-bottom: 14px; }
.cp-note textarea { font-size: 13.5px; resize: vertical; }
.cp-note__foot { display: flex; align-items: center; justify-content: space-between; gap: 12px; margin-top: 8px; }
.cp-tl { list-style: none; margin: 0; padding: 0; max-height: 420px; overflow-y: auto; }
.cp-tl__item { position: relative; display: flex; gap: 12px; padding: 0 0 14px; }
.cp-tl__item:not(:last-child)::before { content: ""; position: absolute; left: 13px; top: 28px; bottom: 0; width: 1px; background: var(--kt-border); }
.cp-tl__icon { flex: 0 0 28px; height: 28px; border-radius: 50%; display: inline-flex; align-items: center; justify-content: center; background: var(--kt-tint); color: #475467; font-size: 11.5px; z-index: 1; }
.cp-tl__item--note .cp-tl__icon { background: #FFEDD5; color: #C2410C; }
.cp-tl__item--resolved .cp-tl__icon, .cp-tl__item--qa .cp-tl__icon { background: #DCFAE6; color: #067647; }
.cp-tl__item--escalated .cp-tl__icon { background: #FEE4E2; color: #B42318; }
.cp-tl__body { min-width: 0; flex: 1; }
.cp-tl__title { margin: 3px 0 2px; font-size: 13.5px; font-weight: 600; color: var(--kt-ink); }
.cp-tl__item--note .cp-tl__title { display: none; }
.cp-tl__detail { margin: 0 0 2px; font-size: 13.5px; color: var(--kt-ink); white-space: pre-wrap; overflow-wrap: anywhere; }
.cp-tl__item--note .cp-tl__detail { margin-top: 3px; padding: 8px 10px; border-radius: 8px; background: var(--kt-page); }
.cp-tl__meta { margin: 0; font-size: 12px; color: #667085; }
.cp-stats { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 8px; }
.cp-stat { padding: 10px 12px; border: 1px solid var(--kt-border); border-radius: 8px; }
.cp-stat span { display: block; font-size: 12px; color: #475467; }
.cp-stat strong { font-size: 20px; font-weight: 700; color: var(--kt-ink); line-height: 1.3; }
@media (max-width: 575.98px) { .cp-stats { grid-template-columns: repeat(2, minmax(0, 1fr)); } }
.cp-factors li > span:last-child { color: var(--kt-ink); }
.cp-act { display: grid; grid-template-columns: minmax(0, 1.1fr) minmax(0, 1fr); gap: 24px; align-items: start; }
@media (max-width: 991.98px) { .cp-act { grid-template-columns: minmax(0, 1fr); } }
.cp-act__chart { position: relative; height: 220px; margin-bottom: 6px; }
.cp-act__legend { display: flex; gap: 16px; margin-bottom: 8px; font-size: 12.5px; color: #475467; }
.cp-act__legend i { display: inline-block; width: 10px; height: 10px; border-radius: 2px; margin-right: 6px; }
.cp-findings { list-style: none; margin: 0; padding: 0; }
.cp-findings li { display: flex; align-items: baseline; gap: 10px; padding: 6px 0; font-size: 13.5px; color: var(--kt-ink); }
.cp-findings .cd-chip { flex: 0 0 auto; }
.cp-owners-note { margin: 0; padding: 10px 16px; border-top: 1px solid var(--kt-border); background: #FFFAEB; color: #93370D; font-size: 13px; }
.cp-other .cd-chip { flex: 0 0 auto; }

/* ── Case page: working panels ──────────────────────────────────────────── */
#cpClock .cd-chip { margin-left: 4px; }
.cp-basis { list-style: none; margin: 0 0 6px; padding: 0; }
.cp-basis li { display: flex; gap: 10px; padding: 6px 0; font-size: 13px; color: var(--kt-ink); }
.cp-basis__text { display: grid; gap: 4px; min-width: 0; }
.cp-parties { list-style: none; margin: 0; padding: 0; }
.cp-parties li { display: grid; grid-template-columns: minmax(0, 1fr) auto minmax(110px, auto); gap: 12px; align-items: baseline; padding: 7px 0; font-size: 13.5px; border-bottom: 1px solid var(--kt-border-soft); }
.cp-parties li:last-child { border-bottom: 0; }
.cp-parties__name { min-width: 0; overflow-wrap: anywhere; color: var(--kt-ink); }
.cp-parties__name .cd-chip { margin-left: 4px; }
.cp-parties__n { color: #475467; white-space: nowrap; }
.cp-parties__amt { text-align: right; color: var(--kt-ink); font-variant-numeric: tabular-nums; }
.cp-match { padding: 12px 0; border-bottom: 1px solid var(--kt-border); }
.cp-match:first-child { padding-top: 0; }
.cp-match:last-child { border-bottom: 0; padding-bottom: 0; }
.cp-match__head { display: flex; align-items: center; justify-content: space-between; gap: 8px; margin-bottom: 8px; font-size: 13.5px; color: var(--kt-ink); }
.cp-match__table { width: 100%; margin-bottom: 8px; font-size: 13px; border-collapse: collapse; }
.cp-match__table th, .cp-match__table td { padding: 5px 8px 5px 0; vertical-align: top; text-align: left; border-top: 1px solid var(--kt-border-soft); color: var(--kt-ink); }
.cp-match__table thead th { border-top: 0; font-size: 11.5px; font-weight: 600; text-transform: uppercase; letter-spacing: 0.03em; color: #667085; }
.cp-match__table tbody th { width: 96px; font-weight: 500; color: #475467; }
.cp-match__decision { margin: 0; padding: 8px 10px; border-radius: 8px; background: var(--kt-page); font-size: 13.5px; color: var(--kt-ink); }
.cp-match__actions { display: flex; flex-wrap: wrap; gap: 6px; }
.cp-tx-controls { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; }
.cp-tx-controls .form-select, .cp-tx-controls .form-control { width: auto; }
.cp-tx-controls #cpTxMin { width: 120px; }
.cp-seg { display: inline-flex; border: 1px solid #CFD4DC; border-radius: 6px; overflow: hidden; }
.cp-seg button { padding: 4px 12px; border: 0; background: #fff; color: #475467; font-size: 13px; font-weight: 600; cursor: pointer; }
.cp-seg button + button { border-left: 1px solid #CFD4DC; }
.cp-seg button.is-active { background: var(--kt-ink); color: #fff; }
.cp-seg button:focus-visible { outline: 2px solid var(--kt-accent); outline-offset: -2px; }
.cp-tx-more { padding: 10px 16px; text-align: center; }
.cp-tx-more:has(.d-none) { display: none; }
.cp-requests { list-style: none; margin: 0; padding: 0; }
.cp-request { padding: 10px 0; border-bottom: 1px solid var(--kt-border-soft); }
.cp-request:first-child { padding-top: 0; }
.cp-request:last-child { border-bottom: 0; }
.cp-request__head { display: flex; align-items: center; justify-content: space-between; gap: 8px; font-size: 13.5px; color: var(--kt-ink); }
.cp-request__subject { margin: 2px 0; font-size: 13.5px; color: var(--kt-ink); overflow-wrap: anywhere; }
.cp-request__answer { margin: 6px 0 0; padding: 8px 10px; border-radius: 8px; background: var(--kt-page); font-size: 13.5px; color: var(--kt-ink); }
.cp-request__close { display: flex; gap: 6px; margin-top: 8px; }
.cp-request__close .form-control { flex: 1; min-width: 0; }
.cp-request-form__row { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 8px; }
.cp-narrative__source { margin: 0 0 8px; padding: 8px 10px; border-radius: 8px; background: var(--kt-tint); font-size: 12.5px; color: #475467; }
.cp-narrative__text { font-size: 13.5px; line-height: 1.5; }
.kd-panel__head { gap: 12px; }

/* Work queue: eight tiles sit as two even rows of four */
@media (min-width: 1200px) { #rqTiles { grid-template-columns: repeat(4, minmax(0, 1fr)); } }

/* ── Case page layout: sticky header, tabs, at-a-glance tiles ───────────── */
.cp-sticky { position: sticky; top: var(--ke-header); z-index: 20; margin: 0 -16px 16px; padding: 10px 16px 0; background: var(--kt-page); border-bottom: 1px solid var(--kt-border); }
.cp-sticky .cp-back { margin-bottom: 8px; }
.cp-sticky .cp-head { margin-bottom: 0; border: 0 !important; padding: 0 0 10px !important; background: transparent !important; box-shadow: none !important; }
.cp-tabs { display: flex; gap: 4px; overflow-x: auto; }
.cp-tab { display: inline-flex; align-items: center; gap: 6px; padding: 9px 14px; border: 0; border-bottom: 2px solid transparent; background: transparent; color: #475467; font-size: 13.5px; font-weight: 600; white-space: nowrap; cursor: pointer; }
.cp-tab:hover { color: var(--kt-ink); }
.cp-tab.is-active { color: var(--kt-ink); border-bottom-color: var(--kt-accent); }
.cp-tab:focus-visible { outline: 2px solid var(--kt-accent); outline-offset: -2px; }
.cp-tab__count { min-width: 20px; padding: 1px 6px; border-radius: 999px; background: var(--kt-tint); color: var(--kt-ink); font-size: 11.5px; font-weight: 700; text-align: center; }
.cp-tab__count:empty { display: none; }
.cp-pane[hidden] { display: none; }
.cp-glance { display: grid; grid-template-columns: repeat(6, minmax(0, 1fr)); gap: 12px; margin-bottom: 16px; }
@media (max-width: 1199.98px) { .cp-glance { grid-template-columns: repeat(3, minmax(0, 1fr)); } }
@media (max-width: 575.98px) { .cp-glance { grid-template-columns: repeat(2, minmax(0, 1fr)); } }
.cp-glance__tile { display: flex; flex-direction: column; gap: 2px; padding: 12px 14px; border: 1px solid var(--kt-border); border-radius: 8px; background: #fff; text-align: left; cursor: pointer; }
.cp-glance__tile:hover { border-color: #C4CAD4; }
.cp-glance__tile:focus-visible { outline: 2px solid var(--kt-accent); outline-offset: 2px; }
.cp-glance__tile span { font-size: 12px; font-weight: 600; color: #475467; }
.cp-glance__tile strong { font-size: 22px; font-weight: 700; line-height: 1.2; color: var(--kt-ink); font-variant-numeric: tabular-nums; }
.cp-glance__tile small { font-size: 12px; color: #667085; }
.cp-glance__tile .cp-glance__value--high { color: #B42318; }
.cp-glance__tile .cp-glance__value--medium { color: #B54708; }
.cp .cp-grid, .cp .cp-stack { gap: 16px; }
.cp .cp-grid { margin-bottom: 16px; }
.cp .cp-pane > .cp-grid:last-child, .cp .cp-pane > section:last-child { margin-bottom: 0 !important; }
@media (max-width: 767.98px) { .cp-sticky { position: static; } }

/* "hidden" turns these wrappers into scroll containers, which stops position: sticky
   from following the window; "clip" cuts horizontal overflow without that side effect. */
.main-layout-container, #mainContent { overflow-x: clip !important; overflow-y: visible !important; }
body:not(.modal-open) { overflow-x: clip !important; overflow-y: visible !important; }

/* Case summary */
#mainContent .cp-summary { border-left: 3px solid var(--kt-accent) !important; }
.cp-summary__icon { margin-right: 8px; color: var(--kt-accent); font-size: 14px; }
.cp-summary__text { margin: 0; font-size: 14.5px; line-height: 1.6; color: var(--kt-ink); max-width: 110ch; }

/* ══ Cards and panels: one consistent treatment ═════════════════════════════
   A panel is a white card with a header band, a body, and quiet section labels. */
#mainContent .card.kd-panel, #mainContent .rc-table-card {
    border: 1px solid var(--kt-border) !important; border-radius: 10px !important;
    box-shadow: 0 1px 2px rgba(16, 24, 40, 0.04) !important; background: #fff;
}
#mainContent .kd-panel { padding: 0 18px 18px !important; overflow: hidden; }
#mainContent .kd-panel > *:first-child:not(.kd-panel__head) { margin-top: 18px; }
#mainContent .kd-panel > .kd-panel__head {
    display: flex; align-items: center; justify-content: space-between; gap: 12px;
    margin: 0 -18px 16px; padding: 12px 18px; min-height: 58px;
    background: #FCFCFD; border-bottom: 1px solid var(--kt-border-soft);
}
#mainContent .kd-panel__head h2, #mainContent .rc-toolbar__title h2 { font-size: 14.5px !important; font-weight: 700 !important; letter-spacing: -0.005em; margin: 0 0 1px !important; }
#mainContent .kd-panel__head .aml-subtitle, #mainContent .rc-toolbar__title small { font-size: 12.5px !important; line-height: 1.35; }
#mainContent .rc-table-card > .rc-toolbar { background: #FCFCFD; border-bottom: 1px solid var(--kt-border-soft); min-height: 58px; }

/* Section labels inside a panel (the <div> ones; form <label>s keep their style) */
#mainContent div.kx-label {
    margin: 0 0 8px; font-size: 11.5px; font-weight: 700; letter-spacing: 0.05em; text-transform: uppercase; color: #667085;
}
#mainContent div.kx-label.mt-3 { margin-top: 20px !important; padding-top: 16px; border-top: 1px solid var(--kt-border-soft); }

/* Empty states read as a deliberate "nothing here", not as missing content */
#mainContent .cp-empty {
    margin: 0; padding: 12px 14px; border: 1px dashed #D0D5DD; border-radius: 8px; background: var(--kt-page);
    font-size: 13px; color: #667085;
}
#mainContent td.rc-empty { padding: 22px 16px !important; color: #667085; font-size: 13px; }

/* Rows inside panels */
#mainContent .cp-factors li, #mainContent .kd-list li { padding: 9px 0; font-size: 13.5px; }
#mainContent .cp-factors li > span:first-child { color: #475467; }
#mainContent .cp-factors li strong { color: var(--kt-ink); font-variant-numeric: tabular-nums; }
#mainContent .cp-other { padding: 8px; }
#mainContent .cp-other:hover { background: var(--kt-tint); }
#mainContent .cd-rules { border-radius: 8px; border-color: var(--kt-border); }
#mainContent .cd-score { background: var(--kt-page); border: 1px solid var(--kt-border-soft); }
#mainContent .cd-grid { gap: 14px 20px; margin-bottom: 18px; }
#mainContent .cd-grid strong { font-size: 14px; }

/* Case page */
.cp .cp-grid { align-items: stretch; }
.cp .cp-grid > .kd-panel, .cp .cp-stack > .kd-panel { height: auto; }
.cp .cp-grid > .cp-stack { align-content: start; }
.cp-glance__tile { position: relative; padding: 14px 16px; border-radius: 10px; box-shadow: 0 1px 2px rgba(16, 24, 40, 0.04); transition: border-color 0.15s ease, box-shadow 0.15s ease; }
.cp-glance__tile:hover { border-color: #C4CAD4; box-shadow: 0 2px 6px rgba(16, 24, 40, 0.08); }
.cp-glance__tile > i { position: absolute; top: 12px; right: 12px; width: 28px; height: 28px; border-radius: 8px; display: inline-flex; align-items: center; justify-content: center; background: var(--kt-tint); color: #667085; font-size: 12.5px; }
.cp-glance__tile strong { font-size: 24px; margin: 2px 0; }
.cp-stat { border-radius: 8px; background: var(--kt-page); border-color: var(--kt-border-soft); }
.cp-stat strong { font-variant-numeric: tabular-nums; }
#mainContent .cp-summary { background: linear-gradient(0deg, #fff, #fff) padding-box; }
#mainContent .cp-summary > .kd-panel__head { background: #FFF7ED; border-bottom-color: #FED7AA; }
.cp-summary__text { font-size: 14px; line-height: 1.65; }
.cp-tl__item--note .cp-tl__detail { border: 1px solid var(--kt-border-soft); }
.cp-match { padding: 14px 0; }
.cp-match__table { border: 1px solid var(--kt-border-soft); border-radius: 8px; border-collapse: separate; border-spacing: 0; overflow: hidden; }
.cp-match__table th, .cp-match__table td { padding: 7px 10px; }
.cp-match__table thead th { background: var(--kt-page); }
.cp-match__table tbody tr:first-child th, .cp-match__table tbody tr:first-child td { border-top: 1px solid var(--kt-border-soft); }
.cp-request { padding: 12px 0; }
.cp-sticky .cp-head__title { font-size: 20px; }
#mainContent .kd-panel--dark > .kd-panel__head { background: transparent; border-bottom-color: rgba(255, 255, 255, 0.12); }
#mainContent .card.kd-panel.kd-panel--dark { background: var(--kt-dark); border-color: var(--kt-dark) !important; }

.cp-summary__wait { display: flex; align-items: center; gap: 10px; margin: 0; font-size: 13.5px; color: #475467; }
.cp-summary__wait .spinner-border { color: var(--kt-accent); flex: 0 0 auto; }

/* Case stage tracker */
.cp-stages { display: flex; align-items: flex-start; gap: 0; list-style: none; margin: 0 0 6px; padding: 4px 0 0; overflow-x: auto; }
.cp-stage { position: relative; flex: 1 1 0; min-width: 132px; padding-right: 12px; }
.cp-stage:not(:last-child)::after { content: ""; position: absolute; top: 11px; left: 30px; right: 6px; height: 2px; background: var(--kt-border); }
.cp-stage--done:not(:last-child)::after { background: #12B76A; }
.cp-stage__dot { position: relative; width: 24px; height: 24px; border-radius: 50%; display: inline-flex; align-items: center; justify-content: center; font-size: 11px; font-weight: 700; background: #fff; border: 2px solid #D0D5DD; color: #667085; z-index: 1; }
.cp-stage__text { display: flex; flex-direction: column; margin-top: 4px; line-height: 1.25; }
.cp-stage__text strong { font-size: 12.5px; font-weight: 600; color: #475467; }
.cp-stage__text small { font-size: 11.5px; color: #667085; min-height: 14px; }
.cp-stage--done .cp-stage__dot { background: #12B76A; border-color: #12B76A; color: #fff; }
.cp-stage--done .cp-stage__text strong { color: var(--kt-ink); }
.cp-stage--current .cp-stage__dot { border-color: var(--kt-accent); color: var(--kt-accent-strong); box-shadow: 0 0 0 3px rgba(249, 115, 22, 0.18); }
.cp-stage--current .cp-stage__text strong { color: var(--kt-ink); font-weight: 700; }
.cp-stage--current .cp-stage__text small { color: var(--kt-accent-strong); font-weight: 600; }
.cp-stage--skipped .cp-stage__dot { border-style: dashed; }

/* Customer profile grid */
#mainContent .cp-profile { grid-template-columns: repeat(4, minmax(0, 1fr)); margin-bottom: 0; }
#mainContent .cp-profile strong { font-weight: 600; overflow-wrap: anywhere; }
@media (max-width: 1199.98px) { #mainContent .cp-profile { grid-template-columns: repeat(2, minmax(0, 1fr)); } }

/* Dashboard: my cases and role work */
.kd-workstats { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 8px; margin-bottom: 12px; }
.kd-workstat { padding: 10px 12px; border: 1px solid var(--kt-border-soft); border-radius: 8px; background: var(--kt-page); }
.kd-workstat span { display: block; font-size: 12px; color: #475467; }
.kd-workstat strong { font-size: 20px; font-weight: 700; color: var(--kt-ink); font-variant-numeric: tabular-nums; }
.kd-workstat--alert strong { color: #B42318; }
.kd-case { display: flex; align-items: center; gap: 12px; width: 100%; padding: 8px; border: 0; border-radius: 8px; background: none; text-align: left; cursor: pointer; }
.kd-case:hover { background: var(--kt-tint); }
.kd-case:focus-visible { outline: 2px solid var(--kt-accent); outline-offset: -2px; }
.kd-case .kd-alert__body { flex: 1; min-width: 0; }
.kd-case__meta { display: flex; align-items: center; gap: 6px; flex: 0 0 auto; }
.kd-case__meta small { color: #667085; font-size: 12px; white-space: nowrap; }
.kd-worknote { margin: 8px 0 0; font-size: 13px; color: #475467; }
.kd-team { list-style: none; margin: 0; padding: 0; }
.kd-team li { display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 8px 0; border-bottom: 1px solid var(--kt-border-soft); font-size: 13.5px; }
.kd-team li:last-child { border-bottom: 0; }
.kd-team li > span:first-child { display: flex; flex-direction: column; min-width: 0; }
.kd-team small { color: #667085; font-size: 12px; }
.kd-team__n { display: flex; flex-direction: column; align-items: flex-end; white-space: nowrap; color: var(--kt-ink); }

/* ══ Application shell: header bands, tables and controls ══════════════════
   Every page opens with a white band (title, description, actions) that
   runs the full width under the navigation; content sits on the grey below. */
:root { --kt-band: #FFFFFF; }
.kyro-page-head, .kd-welcome, .cp-sticky {
    position: relative; background: var(--kt-band) !important;
    box-shadow: 0 0 0 100vmax var(--kt-band); clip-path: inset(0 -100vmax -1px);
    border: 0 !important; border-radius: 0 !important;
}
.kyro-page-head::after, .kd-welcome::after, .cp-sticky::after {
    content: ""; position: absolute; left: -100vmax; right: -100vmax; bottom: 0; height: 1px; background: var(--kt-border);
}
.kyro-page { padding-top: 0 !important; }
.kyro-page-head { margin: 0 0 20px !important; padding: 18px 0 16px !important; align-items: center; }
.kd-welcome { margin: 0 0 20px !important; padding: 18px 0 16px !important; }
.kyro-kicker { display: block; margin-bottom: 2px; font-size: 11px; font-weight: 700; letter-spacing: 0.08em; text-transform: uppercase; color: #667085; }
.kyro-page-title { font-size: 20px !important; font-weight: 700 !important; letter-spacing: -0.01em !important; line-height: 1.3 !important; margin: 0 !important; color: var(--kt-ink) !important; }
.kyro-page-sub { margin: 2px 0 0 !important; font-size: 13px !important; line-height: 1.45; color: #667085 !important; }

/* Tables */
#mainContent .table > thead > tr > th {
    background: #F9FAFB; border-bottom: 1px solid var(--kt-border) !important;
    font-size: 11.5px !important; font-weight: 600 !important; letter-spacing: 0.04em; text-transform: uppercase; color: #475467 !important;
    padding-top: 9px !important; padding-bottom: 9px !important; white-space: nowrap;
}
#mainContent .table > tbody > tr > td { border-color: var(--kt-border-soft) !important; font-size: 13.5px; color: var(--kt-ink); vertical-align: middle; }
#mainContent .table-hover > tbody > tr:hover > * { background: #F9FAFB !important; --bs-table-bg-state: #F9FAFB; }
#mainContent .table > tbody > tr:last-child > td { border-bottom: 0 !important; }

/* Controls */
#mainContent .form-control, #mainContent .form-select { border-color: #D0D5DD; border-radius: 6px; font-size: 13.5px; color: var(--kt-ink); }
#mainContent .form-control:focus, #mainContent .form-select:focus { border-color: var(--kt-accent); box-shadow: 0 0 0 3px rgba(249, 115, 22, 0.15); }
#mainContent .btn { border-radius: 6px; font-weight: 600; }
#mainContent .btn-sm { font-size: 12.5px; }

/* Navigation: the current page reads as selected */
.kyro-mainnav .nav-link { border-radius: 6px; }
.kyro-mainnav .nav-link.active { background: rgba(255, 255, 255, 0.10); }

/* ── Case page header ─────────────────────────────────────────────────── */
.cp-sticky { position: sticky; top: var(--ke-header); z-index: 20; margin: 0 0 20px; padding: 12px 0 0; }
.cp-crumbs { display: flex; align-items: center; gap: 8px; margin-bottom: 10px; font-size: 12.5px; color: #667085; }
.cp-crumbs i { font-size: 9px; color: #98A2B3; }
.cp-crumbs [aria-current] { color: var(--kt-ink); font-weight: 600; }
.cp-sticky .cp-back { margin: 0; padding: 0; font-size: 12.5px; font-weight: 600; }
.cp-sticky .cp-head { padding: 0 0 12px !important; align-items: center; }
.cp-sticky .cp-head__title { font-size: 22px; line-height: 1.25; margin: 0 0 4px; }
.cp-sticky .cp-head__avatar { flex-basis: 44px !important; width: 44px !important; height: 44px !important; font-size: 15px !important; background: var(--kt-ink); color: #fff; }
.cp-facts { display: flex; flex-wrap: wrap; gap: 0; margin: 0 0 12px; padding: 10px 0; border-top: 1px solid var(--kt-border-soft); border-bottom: 1px solid var(--kt-border-soft); }
.cp-facts > div { padding: 0 20px; border-left: 1px solid var(--kt-border-soft); min-width: 0; }
.cp-facts > div:first-child { padding-left: 0; border-left: 0; }
.cp-facts dt { margin-bottom: 2px; font-size: 11px; font-weight: 600; letter-spacing: 0.05em; text-transform: uppercase; color: #667085; }
.cp-facts dd { margin: 0; font-size: 13.5px; font-weight: 600; color: var(--kt-ink); white-space: nowrap; }
.cp-facts dd small { margin-left: 4px; font-size: 12px; font-weight: 400; color: #667085; }
.cp-facts__score { font-size: 16px; font-variant-numeric: tabular-nums; }
.cp-facts__score--high { color: #B42318; }
.cp-facts__score--medium { color: #B54708; }
.cp-facts__score--low { color: #067647; }

/* Stage bar: one line, each stage a segment */
.cp-stages { display: flex; align-items: stretch; gap: 4px; margin: 0 0 4px; padding: 0; overflow-x: auto; }
.cp-stage { position: relative; flex: 1 1 0; min-width: 150px; display: flex; align-items: center; gap: 8px; padding: 7px 12px; background: var(--kt-page); border-radius: 0; }
.cp-stage:first-child { border-radius: 6px 0 0 6px; }
.cp-stage:last-child { border-radius: 0 6px 6px 0; }
.cp-stage:not(:last-child)::after { display: none; }
.cp-stage__dot { flex: 0 0 20px; width: 20px; height: 20px; font-size: 10px; border-width: 1.5px; }
.cp-stage__text { margin: 0; flex-direction: row; align-items: baseline; gap: 6px; min-width: 0; flex-wrap: wrap; }
.cp-stage__text strong { font-size: 12.5px; white-space: nowrap; }
.cp-stage__text small { min-height: 0; white-space: nowrap; }
.cp-stage--done { background: #ECFDF3; }
.cp-stage--done .cp-stage__text small { color: #067647; }
.cp-stage--current { background: #FFF7ED; box-shadow: inset 0 0 0 1px #FDBA74; }
.cp-stage--current .cp-stage__dot { box-shadow: none; }
.cp-tabs { margin-top: 6px; }
.cp-tab { padding: 10px 16px; }
.cp-glance { grid-template-columns: repeat(5, minmax(0, 1fr)); }
@media (max-width: 767.98px) { .cp-sticky { position: relative; top: auto; } .cp-facts > div { padding: 6px 14px 6px 0; border-left: 0; } }

.cp-summary__text { max-width: 150ch; }
#mainContent .kyro-dashboard-container, #mainContent .kyro-page.kyro-dashboard-container { padding-top: 0 !important; margin-top: 0 !important; }
#mainContent .kyro-dashboard-container > .kd-welcome:first-child { margin-top: 0 !important; }

/* Case header, condensed while scrolled */
.cp-sticky.is-condensed .cp-crumbs, .cp-sticky.is-condensed .cp-facts, .cp-sticky.is-condensed .cp-stages { display: none; }
.cp-sticky.is-condensed { padding-top: 8px; box-shadow: 0 0 0 100vmax var(--kt-band), 0 2px 6px rgba(16, 24, 40, 0.08); }
.cp-sticky.is-condensed .cp-head { padding-bottom: 4px !important; }
.cp-sticky.is-condensed .cp-head__title { font-size: 17px; margin: 0; display: inline-block; margin-right: 10px; }
.cp-sticky.is-condensed .cp-head__meta { display: inline-flex; }
.cp-sticky.is-condensed .cp-head__avatar { flex-basis: 32px !important; width: 32px !important; height: 32px !important; font-size: 12px !important; }
.cp-sticky.is-condensed .cp-tabs { margin-top: 0; }
.cp-sticky.is-condensed .cp-tab { padding: 8px 16px; }
#mainContent #reviewsTable td { vertical-align: middle; }

/* Work queue: customer / alert switch */
.rc-toolbar .cp-seg { flex: 0 0 auto; }
.rq-rule b { font-weight: 700; margin-left: 2px; color: var(--kt-ink); }
#mainContent .rc-actions .rq-more { margin: 0; text-decoration: none; }

/* Work queue page: tiles in one row on wide screens; the rule breakdown sits under the queue */
@media (min-width: 1500px) { #rqTiles { grid-template-columns: repeat(8, minmax(0, 1fr)); } }
#rqTiles .rq-tile { padding: 12px 14px; }
.rq-below { margin-top: 16px; }
#mainContent .rq-below > .kd-panel { height: auto; }

/* ══ Dialogs: one treatment everywhere ═════════════════════════════════════ */
.modal-content { border: 1px solid var(--kt-border) !important; border-radius: 10px !important; box-shadow: 0 24px 48px rgba(16, 24, 40, 0.18) !important; overflow: hidden; }
.modal-header { padding: 14px 20px !important; background: #FCFCFD; border-bottom: 1px solid var(--kt-border-soft) !important; align-items: flex-start; }
.modal-title { font-size: 16px !important; font-weight: 700 !important; color: var(--kt-ink) !important; line-height: 1.3; }
.modal-header small { font-size: 12.5px; color: #667085 !important; }
.modal-body { padding: 18px 20px !important; font-size: 13.5px; color: var(--kt-ink); }
.modal-footer { padding: 12px 20px !important; background: #FCFCFD; border-top: 1px solid var(--kt-border-soft) !important; gap: 8px; }
.modal-footer > * { margin: 0 !important; }
.modal .btn { border-radius: 6px; font-weight: 600; font-size: 13.5px; padding: 8px 16px; }
.modal .btn-primary { background: var(--kt-accent) !important; border-color: var(--kt-accent) !important; color: #fff !important; }
.modal .btn-primary:hover { background: var(--kt-accent-strong) !important; border-color: var(--kt-accent-strong) !important; }
.modal .btn-outline-primary, .modal .btn-secondary { background: #fff !important; border: 1px solid #D0D5DD !important; color: var(--kt-ink) !important; }
.modal .btn-outline-primary:hover, .modal .btn-secondary:hover { background: var(--kt-tint) !important; }
.modal .form-control, .modal .form-select { border-color: #D0D5DD; border-radius: 6px; font-size: 13.5px; color: var(--kt-ink); min-height: 38px; }
.modal .form-control:focus, .modal .form-select:focus { border-color: var(--kt-accent); box-shadow: 0 0 0 3px rgba(249, 115, 22, 0.15); }
.modal label.kx-label, .modal .form-label { margin-bottom: 6px; font-size: 12.5px; font-weight: 600; color: var(--kt-ink); }
.modal .kx-note { font-size: 12.5px; color: #667085; }
.modal-backdrop.show { opacity: 0.45; background: #101828; }
#scheduleReviewModal { z-index: 1055; }

/* ══ Cards and panels: 5px more room, and no outline ═══════════════════════
   A card is set off from the page by its white surface and a soft shadow. */
#mainContent .card.kd-panel, #mainContent .rc-table-card,
#mainContent .kd-kpi, #mainContent .rq-tile, #mainContent .cp-glance__tile,
#mainContent .cp-stat, #mainContent .kd-workstat {
    border: 0 !important;
}
#mainContent .card.kd-panel, #mainContent .rc-table-card,
#mainContent .kd-kpi, #mainContent .rq-tile, #mainContent .cp-glance__tile {
    box-shadow: 0 1px 3px rgba(16, 24, 40, 0.08), 0 1px 2px rgba(16, 24, 40, 0.04) !important;
}
#mainContent .cp-glance__tile:hover, #mainContent .rq-tile:hover { box-shadow: 0 4px 10px rgba(16, 24, 40, 0.10) !important; }

/* Panels: 18px -> 23px */
#mainContent .kd-panel { padding: 0 23px 23px !important; }
#mainContent .kd-panel > *:first-child:not(.kd-panel__head) { margin-top: 23px; }
#mainContent .kd-panel > .kd-panel__head { margin: 0 -23px 21px; padding: 17px 23px; min-height: 68px; }
#mainContent .cp-summary { border-left: 0 !important; }

/* Table cards: the toolbar and the first and last columns line up with the panel padding */
#mainContent .rc-table-card > .rc-toolbar { padding: 17px 23px; }
#mainContent .rc-table-card .table > :not(caption) > * > *:first-child { padding-left: 23px !important; }
#mainContent .rc-table-card .table > :not(caption) > * > *:last-child { padding-right: 23px !important; }
#mainContent .rc-table-card > .d-flex, #mainContent .rc-table-card .cp-tx-more, #mainContent .rc-table-card .cp-owners-note { padding-left: 23px !important; padding-right: 23px !important; }

/* Tiles: +5px all round */
#mainContent .kd-kpi { padding: 19px 21px !important; }
#mainContent .rq-tile, #rqTiles .rq-tile { padding: 17px 19px; }
#mainContent .cp-glance__tile { padding: 19px 21px; }
#mainContent .cp-glance__tile > i { top: 17px; right: 17px; }
#mainContent .cp-stat, #mainContent .kd-workstat { padding: 15px 17px; }
#mainContent .cd-score { padding: 17px 19px; border: 0; }
#mainContent .cp-empty { padding: 17px 19px; }

/* ── Narrow screens ───────────────────────────────────────────────────── */
@media (max-width: 1199.98px) { .cp-glance { grid-template-columns: repeat(3, minmax(0, 1fr)); } }
@media (max-width: 767.98px) {
    .cp-glance { grid-template-columns: repeat(2, minmax(0, 1fr)); }
    #mainContent .rc-toolbar .form-select, #mainContent .rc-toolbar .form-control {
        height: 40px; min-height: 40px; padding-top: 8px; padding-bottom: 8px; line-height: 1.4; font-size: 14px;
    }
    #mainContent .rc-toolbar { align-items: stretch; }
    #mainContent .kd-panel { padding: 0 16px 16px !important; }
    #mainContent .kd-panel > .kd-panel__head { margin: 0 -16px 16px; padding: 14px 16px; }
    #mainContent .rc-table-card > .rc-toolbar { padding: 14px 16px; }
    #mainContent .rc-table-card .table > :not(caption) > * > *:first-child { padding-left: 16px !important; }
    .cp-sticky .cp-head__actions { width: 100%; }
    .cp-sticky .cp-head__actions .btn { flex: 1 1 auto; }
    .cp-act, .kd-workstats { grid-template-columns: minmax(0, 1fr); }
    .cp-tabs { margin-left: -4px; }
    .cp-tab { padding: 10px 10px; }
}

/* Page-level tabs: part of the header band */
.kyro-page-head:has(+ .kyro-page-tabs) { margin-bottom: 0 !important; padding-bottom: 8px !important; }
.kyro-page-head:has(+ .kyro-page-tabs)::after { display: none; }
.kyro-page-tabs {
    position: relative; margin: 0 0 20px; background: var(--kt-band);
    box-shadow: 0 0 0 100vmax var(--kt-band); clip-path: inset(0 -100vmax -1px);
}
.kyro-page-tabs::after { content: ""; position: absolute; left: -100vmax; right: -100vmax; bottom: 0; height: 1px; background: var(--kt-border); }
.kyro-page-tabs .cp-tab { position: relative; z-index: 1; }

/* Navigation on narrower screens: one line, tighter, and the search box gives way first */
.kyro-mainnav .nav-link { white-space: nowrap; }
@media (max-width: 1399.98px) {
    .kyro-mainnav .nav-link { padding-left: 9px !important; padding-right: 9px !important; font-size: 13px !important; }
    .kyro-navbar #globalSearch { width: 170px !important; }
}
@media (max-width: 1199.98px) { .kyro-navbar #globalSearch { display: none; } .kyro-navbar #globalSearch + i { display: none; } }

/* ── Header search ────────────────────────────────────────────────────── */
.ks { position: relative; width: 280px; }
.ks__icon { position: absolute; left: 11px; top: 50%; transform: translateY(-50%); color: #98A2B3; font-size: 13px; pointer-events: none; }
.ks__input {
    width: 100%; height: 34px; padding: 0 34px 0 32px; border: 1px solid rgba(255, 255, 255, 0.16); border-radius: 6px;
    background: rgba(255, 255, 255, 0.08); color: #fff; font-size: 13.5px; outline: none;
}
.ks__input::placeholder { color: #98A2B3; }
.ks__input::-webkit-search-cancel-button { display: none; }
.ks__input:focus { background: rgba(255, 255, 255, 0.14); border-color: var(--kt-accent); }
.ks__key { position: absolute; right: 8px; top: 50%; transform: translateY(-50%); padding: 1px 6px; border: 1px solid rgba(255, 255, 255, 0.2); border-radius: 4px; background: transparent; color: #98A2B3; font-size: 11px; font-family: inherit; }
.ks__input:focus ~ .ks__key { display: none; }
.ks__panel { position: absolute; top: calc(100% + 8px); left: 0; width: 420px; max-width: 92vw; padding: 6px; background: #fff; border-radius: 10px; box-shadow: 0 16px 40px rgba(16, 24, 40, 0.22); z-index: 1060; }
.ks__item { display: flex; align-items: center; gap: 10px; width: 100%; padding: 8px 10px; border: 0; border-radius: 6px; background: none; text-align: left; cursor: pointer; }
.ks__item:hover, .ks__item.is-active { background: var(--kt-tint); }
.ks__avatar { flex: 0 0 30px; height: 30px; border-radius: 50%; display: inline-flex; align-items: center; justify-content: center; background: #EEF1F5; color: var(--kt-ink); font-size: 11px; font-weight: 700; }
.ks__text { flex: 1; min-width: 0; display: flex; flex-direction: column; line-height: 1.3; }
.ks__text strong { font-size: 13.5px; color: var(--kt-ink); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ks__text small, .ks__meta small { font-size: 12px; color: #667085; }
.ks__meta { display: flex; align-items: center; gap: 6px; flex: 0 0 auto; }
.ks__empty, .ks__hint { margin: 0; padding: 10px; font-size: 13px; color: #667085; }
.ks__hint { padding: 6px 10px 4px; border-top: 1px solid var(--kt-border-soft); margin-top: 4px; font-size: 12px; }
@media (max-width: 1399.98px) { .ks { width: 200px; } }
@media (max-width: 1199.98px) { .ks { display: none; } }
/* The search box replaces the older header input; keep earlier rules from resizing it */
.kyro-navbar .ks #globalSearch { width: 100% !important; display: block !important; height: 34px; padding: 0 34px 0 32px !important; border-radius: 6px !important; border: 1px solid rgba(255, 255, 255, 0.16) !important; }
.kyro-navbar .ks #globalSearch:focus { border-color: var(--kt-accent) !important; }

/* Header search below 1200px: an icon that opens into the box when used */
@media (max-width: 1199.98px) {
    .ks { display: block; width: 36px; }
    .ks__key { display: none; }
    .kyro-navbar .ks #globalSearch { padding: 0 !important; color: transparent; cursor: pointer; }
    .kyro-navbar .ks #globalSearch::placeholder { color: transparent; }
    .ks__icon { left: 11px; }
    .ks:focus-within { position: absolute; right: 12px; left: auto; top: 11px; width: min(320px, calc(100vw - 24px)); z-index: 1061; }
    .ks:focus-within #globalSearch { padding: 0 12px 0 32px !important; color: #fff; cursor: text; background: #2A3442 !important; }
    .ks:focus-within #globalSearch::placeholder { color: #98A2B3; }
    .ks__panel { left: auto; right: 0; }
}
@media (max-width: 1199.98px) {
    .ks:focus-within { z-index: 2000; }
    .ks:focus-within #globalSearch { background: #2A3442 !important; opacity: 1; }
    .kyro-navbar:has(.ks:focus-within) .kn-wrap, .kyro-navbar:has(.ks:focus-within) #userMenuDropdown { visibility: hidden; }
}

/* ── Keyboard focus: always visible, the same everywhere ───────────────── */
#mainContent a:focus-visible, #mainContent button:focus-visible, #mainContent [role="tab"]:focus-visible,
.modal button:focus-visible, .modal a:focus-visible, .kyro-navbar a:focus-visible, .kyro-navbar button:focus-visible,
.kw button:focus-visible, .dropdown-item:focus-visible {
    outline: 2px solid var(--kt-focus) !important; outline-offset: 2px; box-shadow: none !important;
}
.kyro-navbar a:focus-visible, .kyro-navbar button:focus-visible { outline-color: #FDBA74 !important; }
#mainContent .form-check-input:focus-visible, .modal .form-check-input:focus-visible { outline: 2px solid var(--kt-focus); outline-offset: 2px; box-shadow: none; }
#mainContent .form-control:focus-visible, #mainContent .form-select:focus-visible, .modal .form-control:focus-visible, .modal .form-select:focus-visible {
    outline: 2px solid var(--kt-focus) !important; outline-offset: 1px; box-shadow: none !important;
}
#mainContent .form-check-input, .modal .form-check-input { border-color: var(--kt-input-border); }
#mainContent .form-check-input:checked, .modal .form-check-input:checked { background-color: var(--kt-accent); border-color: var(--kt-accent); }

/* Loading: spinners in the accent colour, not Bootstrap blue */
.spinner-border.text-primary, #mainContent .spinner-border { color: var(--kt-accent) !important; }

/* Work queue: selecting several alerts */
.rq-check-col { width: 44px; }
#mainContent .rc-table-card .table > :not(caption) > * > .rq-check-col { padding-right: 0 !important; }
.rq-bulk { display: flex; align-items: center; gap: 10px; padding: 10px 23px; background: #FFF7ED; border-top: 1px solid #FED7AA; border-bottom: 1px solid #FED7AA; font-size: 13.5px; color: var(--kt-ink); }
.rq-bulk > span { margin-right: 4px; }

/* ══ Skeleton loaders ═══════════════════════════════════════════════════════
   Grey blocks in the shape of what is loading, with a light sweep across. */
@keyframes sk-sweep { from { background-position: 200% 0; } to { background-position: -200% 0; } }
.sk, .kd-skeleton {
    display: block; border-radius: 6px; list-style: none;
    background-color: #E9ECF0;
    background-image: linear-gradient(90deg, rgba(255, 255, 255, 0) 0%, rgba(255, 255, 255, 0.75) 50%, rgba(255, 255, 255, 0) 100%);
    background-size: 200% 100%; background-repeat: no-repeat;
    animation: sk-sweep 1.4s ease-in-out infinite;
}
.kd-skeleton { height: 44px; margin-bottom: 8px; }
.sk--circle { width: 44px; height: 44px; border-radius: 50%; flex: 0 0 44px; }
.sk-lines { display: grid; gap: 10px; }
.sk-gap { height: 12px; }
.sk-card { padding: 19px 21px; border-radius: 10px; background: #fff; box-shadow: 0 1px 3px rgba(16, 24, 40, 0.08); display: grid; gap: 10px; align-content: start; }
.sk-card--panel { padding: 23px; margin-bottom: 16px; }
.sk-tiles { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: 12px; margin-bottom: 16px; }
.sk-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 16px; }
@media (max-width: 991.98px) { .sk-grid { grid-template-columns: minmax(0, 1fr); } }
.sk-head { display: grid; gap: 8px; }
.sk-casehead { display: flex; align-items: center; gap: 12px; margin: 12px 0; }
.sk-casehead > div { display: grid; gap: 8px; }
.sk-facts { display: flex; flex-wrap: wrap; gap: 28px; padding: 12px 0; margin-bottom: 12px; border-top: 1px solid var(--kt-border-soft); border-bottom: 1px solid var(--kt-border-soft); }
.sk-facts > div { display: grid; gap: 6px; }
.sk-tabs { display: flex; gap: 28px; padding: 14px 0 12px; }
.sk-page .cp-sticky { position: relative; top: auto; }
#mainContent tr.sk-row > td { border-color: var(--kt-border-soft) !important; }
#mainContent tr.sk-row:hover > * { background: transparent !important; }

/* Charts: bars in place of the spinner */
.chart-loading-overlay.sk-chart { display: flex; align-items: flex-end; justify-content: center; gap: 14px; padding: 24px; background: rgba(255, 255, 255, 0.92); }
.chart-loading-overlay.sk-chart .sk { width: 9%; max-width: 44px; border-radius: 4px 4px 0 0; }

/* "Busy" overlay for an action in progress: a thin bar across the top, not a blocking spinner */
.loading-overlay { position: fixed !important; inset: 0 0 auto 0 !important; height: 3px !important; width: 100% !important; padding: 0 !important; z-index: 2100 !important;
    background-color: #FED7AA !important; background-image: linear-gradient(90deg, rgba(249, 115, 22, 0) 0%, #F97316 50%, rgba(249, 115, 22, 0) 100%) !important;
    background-size: 200% 100% !important; background-repeat: no-repeat !important; animation: sk-sweep 1.1s linear infinite; }
.loading-overlay > * { display: none !important; }
.cp-summary__wait { margin: 12px 0 0; }

@media (prefers-reduced-motion: reduce) { .sk, .kd-skeleton, .loading-overlay { animation: none; } }

.sk--inline { display: inline-block; vertical-align: middle; }
/* A chart that has not been drawn yet shows bars in its place */
.kd-chart-box.is-loading { position: relative; min-height: 220px; }
.kd-chart-box.is-loading canvas { opacity: 0; }
.kd-chart-box.is-loading::before {
    content: ""; position: absolute; inset: 12px 8px 8px; border-radius: 6px;
    background-color: transparent;
    background-image:
        linear-gradient(90deg, rgba(255, 255, 255, 0) 0%, rgba(255, 255, 255, 0.75) 50%, rgba(255, 255, 255, 0) 100%),
        linear-gradient(#E9ECF0, #E9ECF0), linear-gradient(#E9ECF0, #E9ECF0), linear-gradient(#E9ECF0, #E9ECF0),
        linear-gradient(#E9ECF0, #E9ECF0), linear-gradient(#E9ECF0, #E9ECF0), linear-gradient(#E9ECF0, #E9ECF0);
    background-repeat: no-repeat;
    background-size: 200% 100%, 78% 22px, 62% 22px, 48% 22px, 34% 22px, 22% 22px, 12% 22px;
    background-position: 200% 0, 0 8px, 0 44px, 0 80px, 0 116px, 0 152px, 0 188px;
    animation: sk-chart-sweep 1.4s ease-in-out infinite;
}
@keyframes sk-chart-sweep {
    from { background-position: 200% 0, 0 8px, 0 44px, 0 80px, 0 116px, 0 152px, 0 188px; }
    to { background-position: -200% 0, 0 8px, 0 44px, 0 80px, 0 116px, 0 152px, 0 188px; }
}
@media (prefers-reduced-motion: reduce) { .kd-chart-box.is-loading::before { animation: none; } }


/* ── Work queue, by customer: denser rows, risk stripe, one-line reasons ── */
#mainContent .rq-table thead th { position: sticky; top: 0; z-index: 2; background: #F7F8FA; padding: 10px 12px !important;
    font-size: 11px; letter-spacing: .06em; text-transform: uppercase; color: var(--kt-muted, #6B7280); white-space: nowrap; }
#mainContent .rq-table td { padding: 10px 12px !important; vertical-align: middle; }
#mainContent .rq-row { cursor: pointer; }
/* Risk stripe on the first cell: table rows do not draw shadows or borders reliably */
#mainContent .rq-row > td:first-child { border-left: 3px solid #CBD5E1; }
#mainContent .rq-row--high > td:first-child { border-left-color: #DC2626; }
#mainContent .rq-row--medium > td:first-child { border-left-color: #F59E0B; }
#mainContent .rq-row:hover td { background: #FAFBFC; }
#mainContent .rq-row:focus-visible { outline: 2px solid var(--kt-focus); outline-offset: -2px; }
.rq-cell-score { width: 64px; }
.rq-meta { display: flex; flex-wrap: wrap; align-items: center; gap: 6px; }
.rq-rating { font-size: 11px; font-weight: 600; padding: 1px 6px; border-radius: 4px; background: #EEF1F5; color: #4B5563; }
.rq-rating--high { background: #FEE2E2; color: #B91C1C; }
.rq-rating--medium { background: #FFEDD5; color: #C2410C; }
.rq-cell-alerts { width: 120px; }
.rq-count { display: flex; align-items: baseline; gap: 4px; white-space: nowrap; }
.rq-count small { font-size: 12px; color: var(--kt-muted, #6B7280); }
.rq-count strong { font-size: 16px; color: var(--kt-ink); }
.rq-count span { font-size: 12px; color: var(--kt-muted, #6B7280); }
.rq-mix { height: 4px; width: 96px; border-radius: 2px; background: #E5E7EB; overflow: hidden; margin-top: 4px; }
.rq-mix span { display: block; height: 100%; background: #DC2626; }
.rq-rules--line { flex-wrap: nowrap; max-width: 380px; overflow: hidden; }
.rq-rules--line .rq-rule { white-space: nowrap; }
.rq-rule--hot { background: #FEE2E2; color: #991B1B; }
.rq-rule--warm { background: #FFEDD5; color: #9A3412; }
.rq-cell-wait { white-space: nowrap; width: 110px; }
.rq-cell-wait strong { color: var(--kt-ink); margin-right: 6px; }
.rq-cell-wait small { font-size: 12px; }
.rq-owner { display: inline-flex; align-items: center; gap: 8px; font-size: 13px; }
.rq-owner small { display: block; font-size: 11.5px; color: var(--kt-muted, #6B7280); }
.rq-owner--none { color: var(--kt-muted, #6B7280); font-style: italic; }
.rq-owner__avatar { width: 24px; height: 24px; border-radius: 50%; background: #E0E7FF; color: #3730A3; font-size: 10.5px; font-weight: 700;
    display: inline-flex; align-items: center; justify-content: center; flex: none; }
#mainContent .rq-review { height: 30px; padding: 0 14px; font-size: 12.5px; font-weight: 600; }
@media (max-width: 1200px) { .rq-rules--line { max-width: 220px; } }

/* Queue summary tiles: same information, about half the height */
#mainContent .rq-tiles { gap: 12px; margin-bottom: 16px; }
#mainContent .rq-tile { padding: 12px 14px !important; min-height: 0 !important; }
#mainContent .rq-tile__value { font-size: 22px !important; line-height: 1.15; margin: 2px 0; }
#mainContent .rq-tile__note { font-size: 11.5px !important; line-height: 1.3; }

/* ── Rules page ─────────────────────────────────────────────────────────── */
.ru-top { display: grid; grid-template-columns: 1.4fr 1fr; gap: 16px; margin-bottom: 16px; }
@media (max-width: 992px) { .ru-top { grid-template-columns: 1fr; } }
.ru-title { font-size: 15px; font-weight: 700; color: var(--kt-ink); margin: 0 0 10px; }
.ru-switches { list-style: none; padding: 0; margin: 0 0 10px; display: grid; gap: 10px; }
.ru-switch { display: flex; gap: 10px; align-items: flex-start; }
.ru-switch .cd-chip { min-width: 34px; text-align: center; margin-top: 1px; }
.ru-switch strong { display: block; font-size: 13px; color: var(--kt-ink); }
.ru-switch small { display: block; font-size: 12px; color: var(--kt-muted, #6B7280); line-height: 1.4; }
.ru-stats { display: grid; grid-template-columns: repeat(3, 1fr); gap: 12px; margin-bottom: 10px; }
.ru-stats--wide { grid-template-columns: repeat(4, 1fr); }
@media (max-width: 768px) { .ru-stats, .ru-stats--wide { grid-template-columns: 1fr 1fr; } }
.ru-stats > div { background: #F7F8FA; border-radius: 8px; padding: 10px 12px; }
.ru-stats span { display: block; font-size: 11.5px; color: var(--kt-muted, #6B7280); }
.ru-stats strong { display: block; font-size: 18px; color: var(--kt-ink); line-height: 1.3; }
.ru-stats small { font-size: 11.5px; color: var(--kt-muted, #6B7280); }
.ru-table td { vertical-align: top !important; }
.ru-text { max-width: 260px; color: var(--kt-body, #374151); }
.ru-param { display: inline-block; font-size: 12px; background: #EEF1F5; border-radius: 4px; padding: 2px 7px; white-space: nowrap; }
.ru-param b { color: var(--kt-ink); }
.ru-fp { font-weight: 700; }
.ru-fp--warn { color: #C2410C; }
.ru-fp--bad { color: #B91C1C; }
.ru-basis { font-size: 12px; max-width: 200px; }
.ru-lost { border-radius: 8px; padding: 10px 14px; margin: 10px 0 14px; background: #ECFDF3; color: #05603A; font-size: 13px; }
.ru-lost--bad { background: #FEF3F2; color: #B42318; }
.ru-lost ul { margin-top: 6px; padding-left: 18px; }
.ru-up { color: #B42318; font-weight: 600; }
.ru-down { color: #05603A; font-weight: 600; }
.ru-hits td, .ru-hits th { font-size: 13px; }
#mainContent .ru-inline-btn { width: auto !important; display: inline-flex !important; align-items: center; }
#mainContent .ru-table th, #mainContent .ru-table td { text-align: left !important; }
#mainContent .ru-hits th, #mainContent .ru-hits td { text-align: left !important; }

/* ── How KYRO works (process flow) ───────────────────────────────────────── */
.pf-controls { display: flex; gap: 8px; }
.pf-stage { padding: 18px 18px 12px !important; overflow: hidden; }
.pf-progress { height: 4px; background: #EEF1F5; border-radius: 2px; margin-bottom: 12px; overflow: hidden; }
.pf-progress span { display: block; height: 100%; width: 0; background: var(--kt-accent, #F97316); transition: width .6s ease; }
.pf-diagram svg { width: 100%; height: auto; display: block; }
.pf-link { fill: none; stroke: #CBD5E1; stroke-width: 2.5; stroke-dasharray: 7 6; transition: stroke .4s; }
.pf-link.is-done { stroke: var(--kt-accent, #F97316); stroke-dasharray: none; }
.pf-arrowhead { fill: #94A3B8; }
.pf-node { cursor: pointer; outline: none; }
.pf-node rect { fill: #fff; stroke: #E2E8F0; stroke-width: 1.5; transition: fill .3s, stroke .3s, transform .3s; }
.pf-node:hover rect, .pf-node:focus-visible rect { stroke: #94A3B8; }
.pf-node:focus-visible rect { stroke: var(--kt-accent, #F97316); stroke-width: 2.5; }
.pf-node .pf-num { fill: #EEF1F5; transition: fill .3s; }
.pf-node .pf-num-text { font: 700 13px var(--kt-font, system-ui, sans-serif); fill: #475569; }
.pf-node .pf-title { font: 700 15px var(--kt-font, system-ui, sans-serif); fill: #0F172A; }
.pf-node .pf-short { font: 12.5px var(--kt-font, system-ui, sans-serif); fill: #64748B; }
.pf-node .pf-figure { font: 600 11.5px var(--kt-font, system-ui, sans-serif); fill: #B45309; }
.pf-node.is-done rect { fill: #FFF7ED; stroke: #FED7AA; }
.pf-node.is-done .pf-num { fill: #FDBA74; }
.pf-node.is-current rect { fill: #FFF7ED; stroke: var(--kt-accent, #F97316); stroke-width: 2.5; filter: drop-shadow(0 6px 14px rgba(249,115,22,.22)); }
.pf-node.is-current .pf-num { fill: var(--kt-accent, #F97316); }
.pf-node.is-current .pf-num-text { fill: #fff; }
.pf-token { fill: none; stroke: var(--kt-accent, #F97316); stroke-width: 3; filter: drop-shadow(0 0 6px rgba(249,115,22,.55));
    transform-box: fill-box; transform-origin: center; animation: pf-pulse 1.6s ease-in-out infinite; pointer-events: none; }
@keyframes pf-pulse { 0%, 100% { stroke-opacity: 1; stroke-width: 3; } 50% { stroke-opacity: .45; stroke-width: 5; } }
.pf-dots { display: flex; justify-content: center; gap: 8px; list-style: none; padding: 0; margin: 8px 0 0; }
.pf-dot { width: 10px; height: 10px; border-radius: 50%; border: 0; padding: 0; background: #CBD5E1; transition: background .3s, transform .3s; }
.pf-dot.is-done { background: #FDBA74; }
.pf-dot.is-current { background: var(--kt-accent, #F97316); transform: scale(1.35); }
.pf-detail { padding: 20px 22px !important; }
.pf-detail__head { display: flex; align-items: center; gap: 14px; margin-bottom: 14px; flex-wrap: wrap; }
.pf-detail__icon { width: 44px; height: 44px; border-radius: 12px; background: #FFF7ED; color: var(--kt-accent, #F97316);
    display: inline-flex; align-items: center; justify-content: center; font-size: 19px; flex: none; }
.pf-detail__title { font-size: 20px; font-weight: 700; color: var(--kt-ink); margin: 0; }
.pf-detail__live { margin-left: auto; font-size: 12.5px; font-weight: 600; color: #B45309; background: #FFFBEB; border: 1px solid #FDE68A; border-radius: 999px; padding: 4px 12px; }
.pf-detail__body { display: grid; grid-template-columns: 1.5fr 1fr; gap: 24px; }
@media (max-width: 992px) { .pf-detail__body { grid-template-columns: 1fr; } }
.pf-detail__body h3 { font-size: 13px; font-weight: 700; text-transform: uppercase; letter-spacing: .05em; color: var(--kt-muted, #6B7280); margin: 0 0 8px; }
.pf-detail__body ul { margin: 0; padding-left: 18px; display: grid; gap: 6px; font-size: 14px; color: var(--kt-body, #374151); }
.pf-facts { margin: 0; display: grid; gap: 10px; }
.pf-facts div { background: #F7F8FA; border-radius: 8px; padding: 8px 12px; }
.pf-facts dt { font-size: 11.5px; font-weight: 600; color: var(--kt-muted, #6B7280); text-transform: uppercase; letter-spacing: .05em; }
.pf-facts dd { margin: 2px 0 0; font-size: 13.5px; color: var(--kt-ink); }
.pf-facts code { font-size: 12px; white-space: normal; }
.pf-detail { animation: pf-fade .35s ease; }
@keyframes pf-fade { from { opacity: .4; transform: translateY(4px); } to { opacity: 1; transform: none; } }
@media (prefers-reduced-motion: reduce) {
    .pf-token { animation: none; }
    .pf-progress span, .pf-link, .pf-node rect, .pf-dot { transition: none; }
    .pf-detail { animation: none; }
}

/* ── Case status and stage path under each queue row ───────────────────── */
#mainContent .rq-table tr.rq-has-path > td { border-bottom: 0 !important; padding-bottom: 4px !important; }
#mainContent .rq-table tr.rq-path-row > td { padding-top: 0 !important; padding-bottom: 10px !important; border-top: 0 !important; cursor: pointer; }
#mainContent .rq-table tr.rq-path-row > td:first-child { border-left: 3px solid #CBD5E1; }
#mainContent .rq-table tr.rq-path-row.rq-row--high > td:first-child { border-left-color: #DC2626; }
#mainContent .rq-table tr.rq-path-row.rq-row--medium > td:first-child { border-left-color: #F59E0B; }
#mainContent .rq-table tr.rq-has-path:hover > td, #mainContent .rq-table tr.rq-has-path:hover + tr.rq-path-row > td { background: #FAFBFC; }
.rq-path { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; padding-left: 4px; }
.rq-path__prefix { font-size: 11.5px; color: var(--kt-muted, #6B7280); }
.rq-status { font-size: 11.5px; font-weight: 700; border-radius: 999px; padding: 2px 10px; white-space: nowrap; }
.rq-status--open { background: #E0F2FE; color: #0369A1; }
.rq-status--assigned { background: #EDE9FE; color: #6D28D9; }
.rq-status--review { background: #FEF3C7; color: #B45309; }
.rq-status--mlro { background: #FEE2E2; color: #B91C1C; }
.rq-status--closed { background: #DCFCE7; color: #15803D; }
.rq-steps { display: flex; align-items: center; list-style: none; margin: 0; padding: 0; flex-wrap: wrap; row-gap: 4px; }
.rq-step { display: inline-flex; align-items: center; gap: 5px; font-size: 11.5px; color: #64748B; }
.rq-step + .rq-step::before { content: ""; width: 22px; height: 2px; background: #E2E8F0; margin: 0 6px; border-radius: 1px; }
.rq-step--done + .rq-step::before { background: #FDBA74; }
.rq-step__dot { width: 14px; height: 14px; border-radius: 50%; border: 2px solid #CBD5E1; background: #fff; flex: none;
    display: inline-flex; align-items: center; justify-content: center; font-size: 7px; color: #fff; }
.rq-step--done .rq-step__dot { background: var(--kt-accent, #F97316); border-color: var(--kt-accent, #F97316); }
.rq-step--done { color: #334155; }
.rq-step--current .rq-step__dot { border-color: var(--kt-accent, #F97316); box-shadow: 0 0 0 3px rgba(249,115,22,.2); }
.rq-step--current { color: var(--kt-ink); font-weight: 700; }
.rq-step--skipped .rq-step__dot { border-style: dashed; }
.rq-step--skipped .rq-step__label { text-decoration: line-through; color: #94A3B8; }
@media (max-width: 1200px) { .rq-step__label { display: none; } .rq-step--current .rq-step__label { display: inline; } }
.rq-path__now { font-size: 11.5px; font-weight: 600; color: #B45309; margin-left: 4px; }


/* ════ Work queue v3: calm, aligned, colour only where it carries meaning ════ */
#mainContent .q-refresh { height: 36px; font-size: 13px; font-weight: 600; color: #334155; border-color: #CBD5E1; background: #fff; }
#mainContent .q-refresh:hover { background: #F8FAFC; color: #0F172A; }

/* Saved views */
#mainContent #rqTiles { display: flex; align-items: flex-end; justify-content: space-between; gap: 16px; flex-wrap: wrap;
    margin: 0 0 12px; padding: 0; border-bottom: 1px solid #E5E7EB; background: transparent; box-shadow: none; grid-template-columns: none; }
.q-views { display: flex; gap: 2px; flex-wrap: wrap; }
#mainContent .q-view { display: inline-flex; align-items: center; gap: 8px; background: transparent; border: 0; border-bottom: 2px solid transparent;
    padding: 10px 12px 9px; margin-bottom: -1px; font-size: 13.5px; font-weight: 500; color: #475569; border-radius: 0; min-height: 0; box-shadow: none; }
#mainContent .q-view:hover { color: #0F172A; background: transparent; }
#mainContent .q-view.is-active { color: #0F172A; font-weight: 600; border-bottom-color: #0F172A; }
.q-view b { font-weight: 600; font-size: 12px; color: #475569; background: #F1F5F9; border-radius: 999px; padding: 1px 8px; font-variant-numeric: tabular-nums; }
.q-view.is-active b { background: #0F172A; color: #fff; }
.q-view b.q-count--risk { color: #B91C1C; background: #FEF2F2; }
.q-view.is-active b.q-count--risk { background: #B91C1C; color: #fff; }
.q-views__meta { font-size: 12.5px; color: #64748B; padding-bottom: 10px; }

/* Card, toolbar and filters */
#mainContent .rc-table-card { border: 1px solid #E5E7EB !important; border-radius: 12px; box-shadow: 0 1px 2px rgba(15,23,42,.04); }
#mainContent .rc-toolbar { padding: 14px 16px !important; gap: 12px; }
#mainContent .rc-toolbar__title h2 { font-size: 15px; font-weight: 700; }
#mainContent .rc-toolbar .form-select, #mainContent .rc-toolbar .form-control { height: 34px; font-size: 13px; border-color: #E2E8F0; }
#mainContent .rc-toolbar .form-select { width: auto; min-width: 128px; padding-right: 28px; }
#mainContent .rq-group { font-size: 12.5px; }

/* Table */
#mainContent .rq-table { font-variant-numeric: tabular-nums; }
#mainContent .rq-table thead th { background: #F8FAFC; color: #64748B; font-size: 11px; font-weight: 600; letter-spacing: .05em;
    border-bottom: 1px solid #E5E7EB !important; padding: 9px 14px !important; }
#mainContent .rq-table td { padding: 11px 14px !important; border-bottom: 1px solid #F1F5F9 !important; vertical-align: middle; font-size: 13px; color: #1E293B; }
#mainContent .rq-table tr.q-row:hover > td { background: #F8FAFC; }
#mainContent .rq-table tr.q-row > td:first-child { border-left: 0 !important; }
.q-num { text-align: right; white-space: nowrap; }
th.q-num { text-align: right !important; }
.q-strong { display: block; font-weight: 600; color: #0F172A; }
.q-sub { display: block; font-size: 11.5px; color: #64748B; }
.q-sub--late { color: #B91C1C; font-weight: 600; }
.q-muted { color: #94A3B8; }

/* Customer cell */
.q-cust { display: flex; align-items: center; gap: 10px; min-width: 220px; }
.q-avatar { width: 32px; height: 32px; border-radius: 50%; background: #F1F5F9; color: #334155; font-size: 11.5px; font-weight: 700;
    display: inline-flex; align-items: center; justify-content: center; flex: none; }
.q-avatar--sm { width: 24px; height: 24px; font-size: 10px; background: #EEF2FF; color: #3730A3; }
.q-cust__name { display: block; font-weight: 600; color: #0F172A; line-height: 1.3; }
.q-cust__meta { display: flex; align-items: center; gap: 6px; font-size: 11.5px; color: #64748B; margin-top: 2px; }
.q-flag { font-size: 10.5px; font-weight: 600; letter-spacing: .02em; color: #92400E; border: 1px solid #FCD34D; background: #FFFBEB; border-radius: 4px; padding: 0 5px; line-height: 16px; }
.q-flag--red { color: #B91C1C; border-color: #FCA5A5; background: #FEF2F2; }
.q-flag--quiet { color: #64748B; border-color: #E2E8F0; background: #fff; font-weight: 500; }

/* Risk score */
.q-score { display: inline-flex; align-items: center; gap: 6px; font-weight: 700; font-size: 13px; color: #0F172A; }
.q-score::before { content: ""; width: 8px; height: 8px; border-radius: 50%; background: #CBD5E1; }
.q-score--high::before { background: #DC2626; }
.q-score--medium::before { background: #F59E0B; }

/* Rule tags: neutral; the ones that matter first carry a small red marker */
.q-tags { display: flex; gap: 6px; flex-wrap: nowrap; overflow: hidden; max-width: 340px; }
.q-tag { display: inline-flex; align-items: center; gap: 6px; white-space: nowrap; font-size: 12px; color: #334155; background: #F8FAFC;
    border: 1px solid #E2E8F0; border-radius: 6px; padding: 2px 8px; }
.q-tag b { font-weight: 600; color: #64748B; font-size: 11.5px; }
.q-tag__dot { width: 6px; height: 6px; border-radius: 50%; background: #DC2626; }
.q-tag--more { color: #64748B; }

/* Stage: five segments and a label */
.q-stage { display: flex; flex-direction: column; gap: 5px; min-width: 130px; }
.q-stage__bar { display: flex; gap: 3px; }
.q-seg { display: block; width: 20px; height: 4px; border-radius: 2px; background: #E2E8F0; }
.q-seg--done { background: #0F172A; }
.q-seg--current { background: #F97316; }
.q-seg--skipped { background: repeating-linear-gradient(90deg, #CBD5E1 0 3px, transparent 3px 5px); }
.q-stage__label { font-size: 12px; color: #334155; font-weight: 500; }

/* Status */
.q-status { display: inline-flex; align-items: center; gap: 7px; font-size: 12.5px; font-weight: 500; color: #334155; white-space: nowrap; }
.q-status i { width: 7px; height: 7px; border-radius: 50%; background: #94A3B8; }
.q-status--open i { background: #0EA5E9; }
.q-status--assigned i { background: #8B5CF6; }
.q-status--review i { background: #F59E0B; }
.q-status--mlro i { background: #DC2626; }
.q-status--closed i { background: #16A34A; }

/* Owner and actions */
.q-owner { display: inline-flex; align-items: center; gap: 8px; white-space: nowrap; }
.q-actions { white-space: nowrap; text-align: right; }
.q-link { background: none; border: 0; padding: 4px 6px; font-size: 12.5px; font-weight: 600; color: #334155; border-radius: 6px; }
.q-link:hover { background: #F1F5F9; color: #0F172A; }
.q-icon { background: none; border: 0; width: 30px; height: 30px; border-radius: 6px; color: #64748B; display: inline-flex; align-items: center; justify-content: center; }
.q-icon:hover { background: #F1F5F9; color: #0F172A; }
.q-open { color: #94A3B8; }
tr.q-row:hover .q-open { color: #0F172A; }
@media (max-width: 1280px) { .q-tags { max-width: 220px; } .q-stage { min-width: 110px; } }
/* Views must not inherit the old summary-tile look */
#mainContent #rqTiles .q-view { flex-direction: row !important; align-items: center !important; background: transparent !important;
    border: 0 !important; border-bottom: 2px solid transparent !important; border-radius: 0 !important; box-shadow: none !important;
    padding: 10px 12px 9px !important; min-width: 0 !important; width: auto !important; text-align: left; }
#mainContent #rqTiles .q-view.is-active { border-bottom-color: #0F172A !important; }
#mainContent #rqTiles .q-view:hover { transform: none !important; background: transparent !important; }

/* ── How KYRO works: "In detail" for the steps that need explaining ──── */
.pf-deep { display: grid; grid-template-columns: 1.4fr 1fr; gap: 28px; margin-top: 22px; padding-top: 20px; border-top: 1px solid #EEF1F5; }
@media (max-width: 1100px) { .pf-deep { grid-template-columns: 1fr; } }
.pf-deep h3 { font-size: 13px; font-weight: 700; text-transform: uppercase; letter-spacing: .05em; color: var(--kt-muted, #6B7280); margin: 0 0 10px; }
.pf-subs { list-style: none; margin: 0; padding: 0; position: relative; }
.pf-subs::before { content: ""; position: absolute; left: 13px; top: 8px; bottom: 8px; width: 2px; background: #FED7AA; }
.pf-sub { position: relative; display: flex; gap: 14px; padding: 0 0 14px; opacity: 0; transform: translateX(-6px); transition: opacity .35s, transform .35s; }
.pf-sub.is-in { opacity: 1; transform: none; }
.pf-sub__n { position: relative; z-index: 1; flex: none; width: 28px; height: 28px; border-radius: 50%; background: #fff; border: 2px solid var(--kt-accent, #F97316);
    color: var(--kt-accent, #F97316); font-weight: 700; font-size: 12.5px; display: inline-flex; align-items: center; justify-content: center; }
.pf-sub strong { display: block; color: var(--kt-ink); font-size: 14px; margin-top: 3px; }
.pf-sub p { margin: 2px 0 0; color: var(--kt-body, #374151); font-size: 13.5px; line-height: 1.5; }
.pf-points { list-style: none; margin: 0; padding: 0; display: grid; gap: 8px; }
.pf-points li { display: flex; gap: 10px; font-size: 13.5px; color: var(--kt-ink); background: #F0FDF4; border: 1px solid #BBF7D0; border-radius: 8px; padding: 8px 12px; }
.pf-points i { color: #16A34A; margin-top: 3px; }

.pf-mock { border: 1px solid #E5E7EB; border-radius: 10px; background: #fff; padding: 12px; box-shadow: 0 1px 2px rgba(15,23,42,.05); }
.pf-mock__note { font-size: 11.5px; color: #94A3B8; margin: 8px 0 0; }
.pf-m-tabs { display: flex; gap: 12px; font-size: 11.5px; color: #64748B; border-bottom: 1px solid #EEF1F5; padding-bottom: 8px; margin-bottom: 4px; }
.pf-m-tabs b { color: #0F172A; border-bottom: 2px solid #0F172A; padding-bottom: 7px; margin-bottom: -9px; }
.pf-m-row { display: grid; grid-template-columns: 10px 1fr 1.3fr 1.2fr .9fr .6fr; align-items: center; gap: 8px; padding: 8px 0; border-bottom: 1px solid #F1F5F9; font-size: 11.5px; }
.pf-m-row:last-of-type { border-bottom: 0; }
.pf-m-dot { width: 8px; height: 8px; border-radius: 50%; background: #CBD5E1; display: inline-block; }
.pf-m-dot--high { background: #DC2626; }
.pf-m-dot--medium { background: #F59E0B; }
.pf-m-name { font-weight: 600; color: #0F172A; }
.pf-m-tags { display: flex; gap: 4px; flex-wrap: wrap; }
.pf-m-tags em { font-style: normal; background: #F8FAFC; border: 1px solid #E2E8F0; border-radius: 4px; padding: 0 5px; color: #334155; white-space: nowrap; }
.pf-m-stage { display: flex; gap: 2px; margin-bottom: 3px; }
.pf-m-stage i { width: 12px; height: 3px; border-radius: 2px; background: #E2E8F0; }
.pf-m-stage i.is-done { background: #0F172A; }
.pf-m-stage i.is-current { background: #F97316; }
.pf-m-st small { color: #334155; }
.pf-m-owner { color: #475569; }
.pf-m-wait { text-align: right; font-weight: 600; color: #0F172A; }
.pf-m-wait.is-late { color: #B91C1C; }
.pf-m-case__head { display: flex; align-items: center; gap: 8px; font-size: 13px; color: #0F172A; }
.pf-m-case__head small { color: #64748B; font-size: 11.5px; }
.pf-m-case__tabs { display: flex; gap: 12px; font-size: 11.5px; color: #64748B; border-bottom: 1px solid #EEF1F5; margin: 8px 0; padding-bottom: 6px; }
.pf-m-case__tabs b { color: #0F172A; }
.pf-m-check { list-style: none; margin: 0; padding: 0; display: grid; gap: 6px; font-size: 12px; color: #475569; }
.pf-m-check li { display: flex; gap: 8px; align-items: center; }
.pf-m-check i { color: #CBD5E1; }
.pf-m-check li.is-done { color: #0F172A; }
.pf-m-check li.is-done i { color: #16A34A; }
@media (prefers-reduced-motion: reduce) { .pf-sub { opacity: 1; transform: none; transition: none; } }


/* Work queue: whole alert rows open the case; the triage advisory sits under the rules score */
#mainContent .q-row--link { cursor: pointer; }
#mainContent .q-row--link:hover td { background: #FAFBFC; }
#mainContent .rc-customer__link { color: inherit; text-decoration: none; }
#mainContent .rc-customer__link:hover strong, #mainContent .rc-customer__link:focus-visible strong { text-decoration: underline; }
#mainContent .q-triage { display: inline-flex; gap: 4px; align-items: center; margin-top: 4px; white-space: nowrap; font-size: 12px; }
#mainContent .rq-group:disabled { opacity: .55; cursor: not-allowed; }

/* Case page: the triage advisory leads the rules card; its reason form */
#mainContent .cp-triage:not(:empty) { border-bottom: 1px solid #E5E7EB; padding-bottom: 12px; margin-bottom: 12px; }
#mainContent .cp-triage .kx-label.mt-3:first-child { margin-top: 0 !important; }
#mainContent .cp-triage-why fieldset { border: 0; padding: 0; margin: 0; }
#mainContent .cp-triage-jump { text-decoration: none; }


/* Toasts: below the fixed header, never over it; info in a readable tone */
.kx-toasts { top: calc(var(--ke-header) + 8px); z-index: 1090; }
.kx-toast { min-width: 300px; max-width: 420px; }
.kx-toast .toast-body { padding: 12px 16px; font-size: 13px; line-height: 1.4; }
.kx-toast .toast-body > i { font-size: 18px; }
.kx-toast-info { background: #DBEAFE; }

/* Skip link: first thing a keyboard user reaches; visible only when focused */
.kx-skip { position: absolute; left: -9999px; top: 8px; z-index: 3000; background: #fff; color: var(--kt-ink); padding: 8px 14px;
    border-radius: 6px; border: 2px solid var(--kt-focus); font-weight: 600; text-decoration: none; }
.kx-skip:focus { left: 8px; }
#mainContent:focus { outline: none; }

/* Idle sign-out warning */
.kx-idle { position: fixed; right: 20px; bottom: 20px; z-index: 3000; width: min(420px, calc(100vw - 32px)); background: #fff;
    border: 1px solid #8A94A6; border-left: 4px solid #B45309; border-radius: 8px; padding: 16px; box-shadow: 0 8px 24px rgba(16,24,40,.18); }
.kx-idle h2 { font-size: 16px; font-weight: 700; margin: 0 0 6px; color: #1C2430; }
.kx-idle p { margin: 0 0 12px; font-size: 14px; color: #344054; }
.kx-idle__actions { display: flex; gap: 8px; flex-wrap: wrap; }

/* Dashboard: action cards are real links; the customers tile is a figure, not a link */
a.kt-service-card { display: block; color: inherit; text-decoration: none; }
a.kt-service-card:focus-visible { outline: 2px solid var(--kt-focus) !important; outline-offset: 2px; }
.kd-kpi--static { cursor: default; }
.kd-kpi--static:hover { border-color: var(--kt-border) !important; }